Frequently Asked Questions

We sure hope we can answer your questions.

Don't see the answer to your questions, why not send us a message?

I am using a template which has a locked <head>...</head> region. Where can I place my <script> code?

Often a website is set up using a master DWT (Dynamic Web Template) which, when associated with a page, will "lock out" certain regions of your pages to keep the code the same across your entire site. This is actually a good thing!

But if you have not worked with this type of thing before, trying to get code "into" that region, it can seem a bit perplexing.

So, scroll up to the top of your .htm page in code view, and find the part where it references a page such as "Templates/template.dwt". That will tell you what template file to open.

Then, go and open that DWT file and place your <script></script> code where the instructions say.

One thing to note though, is that if you only have your form on a SINGLE page (rather than a global form that appears at the top or bottom of all of your pages), you typically can side-step this mechanism and instead just place your <script></script> code within any "editable" region within the <head>...</head> region in the one page you want it (such as the contact.htm). We recommend placing the <script></script> just before the closing </head> tag (for simplicity sake), but it can actually be placed just about anywhere within the <head>...</head> region. So, if you only need it on one page, find an editable region in that one page and put it there.

I am adminstering the site, but someone else will receive the emails. What email should I use to register with?

If you are the adminstrator, you can use your own email to register, and, then later, add and verify a new "receipient". When you activate the new receipient, the submissions will then go to the new recipeint instead of the "default" setting which is the master account email address.

That said, if you are setting up a website and will likely not be managing the site long-term, you should probably register with the email of the account that the user that will be managing the site long term, keeping in mind that you will need to get THEM to verify their email address and get you their password.

Can I upgrade or downgrade my subscription?

You bet you can. Just go to your Account Settings page, and click the "Upgrade" button next to your "Current Plan". This will take you to the list of available plans, with all of their features listed.

Just "upgrade" or "downgrade" to the plan you want. Your previous plan will be cancelled and the refunded the unused days, as soon as the new plan is subscribed to.

How can I cancel my subscription?

Log in to your account and go to the Account Settings page. You'll see a "Cancel" button next to your "Current Plan". Just click that, and you'll be prompted to confirm your choice. Once you confirm, your account will be cancelled and any unused days for the current billing period will be refunded.

What if I need more form submit handlers than the plan I'm subscribed to allows?

Currently, there are two ways to enable more forms:

What is your refund policy?

The policy is pretty simple. As soon as you cancel your plan, you will be refunded for any unused days. If you try out our service, and find you don't like it or it doesn't do what you want it to, you'll only end up paying for the days you've had the plan active.

Refunds for previous periods are not available. You are responsible for cancelling and managing your account.

Can I get an export of form submissions?

You sure can, if you are subscribed to the Professional plan. Export data comes as CSV (Comman Separated Values). For best results, you should export data from submissions from the same form.

I am getting a lot of spam submissions, what can I do?

We include anti-spam with Google ReCAPTCHA. Make sure you have this enabled. If you are getting boat-loads of spam-bot generated submissions, you can contact us as we are working on an premium anti-spam extension.

How can I make the Google reCAPTCHA box smaller?

Option #1: Inline Style

In your code, where you currently have:

<div class='ss-recaptcha'></div>

Add an inline style definition as shown in green:

<div class='ss-recaptcha' style='transform:scale(0.75);transform-origin:0 0;-webkit-transform:scale(0.75);-webkit-transform-origin:0 0;'></div>
Option #2: Global Style

If you wish, instead of placing the CSS inline, you could add the following style definition to your master stylesheet, which would affect ALL recaptcha boxes in all forms, across your entire website:

.ss-recaptcha {
transform-origin:0 0;
-webkit-transform-origin:0 0;

Sizing: Where the code above is 0.75, you can change this number up or down. 1.00 is 100% of its original size. 0.50 is 50% of its original size. 0.75 (as shown above) is 75% of its original size.

This CSS sizing mechanism is supported in most modern browsers -- 90.59% of internet users will have support for this feature.